Privacy Policy

At Face Matters we value our customers and respect your privacy. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. If you wish to join our VIP club you will have to provide details including your name and email address. When you register with us your information will be safely stored. If you wish to place an order on our website you will also be required to provide credit or debit card details. Credit card numbers are used only for processing payments they are not used for other purposes and are stored on secured servers. All payment transactions will be encrypted. We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:

1. Administration of our website

The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account. The information given helps us deliver you a better and more personalised customer service.

2. Cookies

The Face Matters online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with.

3. Data Protection

Face Matters complies with the Data Protection Act. You may enquire and view the personal data that we hold on you by contacting us at the address below or Face Matters is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the products and services you request from us. The above section of our terms & conditions comprises our privacy policy and enables you to understand how we retain and use your personal information.

For all further enquiries please contact:

Face Matters, Warren Court, Park Road, Crowborough, West Sussex TN6 2QX.


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